Last year they couldn't give 'em away. Now Cardinals ticket prices are soaring, and these guys are cashing in.
The parking lots around Cardinals
Stadium – as 63,400 people found
out for the first time on opening day last
month – blanket the former West Valley
cotton fields like a giant jigsaw puzzle
of hot asphalt polygons. Walking from
Lot H, the designated free parking zone,
to the stadium gates nearly a mile south
can make you feel like you’re trudging
across a massive global warming test site
designed to measure the urban heat-island
effect on the average pair of sneakers.
But for a few hearty entrepreneurs,
the parking lots surrounding the brand
new stadium represent a land of opportunity,
and they look to veil the biggest
gold mine since a certain lost Dutchman
stashed his booty among the Superstition
Mountains.
“Section 424, row B,” calls out a
hefty ticket scalper in a Cardinals-red tshirt.
“Who wants ’em?” A ticketless fan
approaches timidly, but when the potential
customer is finally forced to admit he
doesn’t have anything close to the $125
the scalper’s demanding for each of the
nosebleed terrace seats, he’s impolitely
told to keep walking.
“If you’re embarrassed about what
you got in your wallet, don’t embarrass
me,” the scalper hollers out above the
crowd, as the strapped fan slinks away
in shame.
Although reselling tickets for any
amount of profit is legal in Arizona
(scalpers are only forbidden from selling
within 200 feet of the event facility),
most event-goers are accustomed to
seeing scalpers operating on the downlow,
flashing their wares like counterfeit
Rolexes and muttering a terse, “Need
tickets?” only to those who dare look
them in the eye.
But around Cardinals Stadium, with
season tickets long sold out and even
individual tickets to home games growing
scarce, scalpers swaggeringly hoist
the bright red and white strips of cardboard
like Willie Wonka holding up the
last of his Golden Tickets.
The team may well be starting with
one of the more promising lineups in its
hexed history, but it’s the $455 million
Cardinals Stadium, also set to host the
Rolling Stones as its kick-off rock concert
in November, that’s clearly the star
of the season. With its retractable roof
and first-of-its-kind retractable football
field – not to mention a wide grassy strip
in front custom-made for tailgate parties
– the stadium is drawing thousands of
new fans to Arizona football, and a whole
new customer base is looking to make a
connection with the parking lot scalper.
Some virgin fans are ill-equipped to
deal with the brusque wheeler-dealers in
the asphalt jungle, who can often seem as
bullying as a lunchroom full of Nelson
Muntz’s.
“People don’t like to haggle with
them. It’s just like going to Mexico,” says
Pete Nowell, a Cardinals season ticket
holder and a rare longtime fan.
So to nab those hard-to-find seats
– without dealing with the hard-sell attitude
– many are turning to the Internet
and sites like eBay or StubHub, where
those prized tickets can be had with a
few quiet mouse clicks. And, of course,
a good chunk of change. Nowell, a 47-
year-old collections agent who’s also
been building a nice little side business
as an eBay seller – primarily of spare
Cardinals tickets that he procures from
fellow season ticket holders when they’re
unable to attend a game – says he’s
already seeing tickets that originally sold
for $80 fetching upwards of $250 to $300
online. Even parking passes, issued free
to season ticket holders, are going for an
average of $35 a piece.
“Last year, it was hard to even give
Cardinals tickets away,” says Nowell
with a laugh. “I had extra 50-yard-line
tickets to one game, and the most someone
was willing to offer me was 10 bucks
a piece. I just kept ‘em in my pocket.
“This year, though, I should make a
whole ton of money off my tickets. With
the new stadium, all bets are off.”
Nowell got his first taste of success in
the ticket reselling game when he unloaded
a pair of upper deck tickets to the last
Super Bowl he had bought for face value
– “two of the worst seats in the house,”
he admits – for a whopping $4,500. With
Cardinals Stadium set to host the Super
Bowl in 2008, the Glendale resident is
hoping to make an even bigger killing on
his home turf.
“Super Bowl tickets are always hard
to come by,” he says. “But you can bet
I’ll be looking for ’em.”
Nowell claims he’s still just a hobbyist
when it comes to ticket reselling, but
a number of savvy sports and entertainment
watchers in the Valley have already
made the leap from casual seller to professional
ticket broker, or “secondary
market” dealer.
Zach Schneiderman, a sharp 26-yearold
college grad who got into scalping
six years ago in Wisconsin and now
co-pilots a licensed two-man operation
in Scottsdale called One Ticket Broker,
Inc., compares his chosen occupation to
a stock broker.
“It’s a lot like the stock market,” he
says excitedly. “Prices for tickets change
by the minute, and you never know what
you’re gonna get on any given day.”
In place of the NYSE floor, however,
most ticket brokers battle on Saturday
mornings outside the arena box offices
and online, where fellow brokers list their
available tickets on databanks like the
one run by Chicago’s Event Inventory.
They race to be the first to secure eligible
buyers.
“The funny thing about this business
is it really is a level playing field,” says
Bob Bernstein, CEO of the Scottsdalebased
eSeats, which claims on its Web
site to list the world’s largest online
inventory of secondary market tickets. In
reality, Bernstein confesses, they’re all
bidding on the same supply of seats. “No
company has better access than the other when it comes time to buy tickets.”
Occasionally a broker will scoop up a
few too many tickets to a game or concert
than it can sell by the event’s date (one
local dealer admitting he took a bath on
Neil Diamond tickets), and sometimes a
sleeper phenomenon will catch all but the
luckiest resellers off guard.
“We were all surprised by the ‘So You
Think You Can Dance’ tour,” Bernstein
says.
Many rock concerts are break-even
investments. “You might make a $5 profit
on Korn tickets,” says Michael Morris,
whose Glendale-based company, R.B.
Tickets, resells
between 400 to 700
tickets a month.
“Their fans simply
don’t have the
money to pay any
more than list.” And
even reliable sellers,
in both sports
and entertainment,
can suddenly turn
sour. Right now,
Barbra Streisand
and Chicago Cubs
tickets are considered
atypically
risky buys.
Still, the biggest
challenge for professional
ticket brokers
is overcoming
the negative stereotype
of the shady
scalper who trolls
the parking lots hawking overpriced –
and sometimes duplicated or counterfeit
– tickets to events.
“Personally, I’m offended when I go
to an event and I’m assaulted by those
people,” says Morris. “They’re the reason
a lot of fans and promoters consider
everyone who resells tickets the scum of
the earth.”
Schneiderman agrees. “Our business is
not looked highly upon, because people
relate it to the guy they see on the corner,
waving tickets around,” he laments. “But
it’s a regulated business. We pay taxes.
We’re members of the Better Business
Bureau, and we have an office where
people can come and pick up tickets – or
come back to, if they have a problem.”
Indeed, professional ticket brokering
is now a $10 billion industry, according
to the 190-member National Association
of Ticket Brokers, a regulating body
based in Washington, D.C. upholding
a strict code of ethics and responsible
for investigating and resolving disputes
between buyers and sellers.
“A lot of people are shocked to hear
there even is a regulatory agency for this
business,” laughs Schneiderman. “But
there is.”
Recently, ticket brokering received
another boost in legitimacy from an
unlikely source when Ticketmaster, once
ticket reselling’s most vocal opponent,
got into the secondary market itself.
AOL, another leading source for primary
ticket sales, is also launching its own
reselling service, and sports organizations
and entertainers ranging from the
Cubs to Britney Spears have even inked
official partnerships with national ticket
reselling networks like StubHub.
Such endorsements help elevate the
public’s perception of the ticket broker
as more than just a scalper with an office,
and lend credence to claims that they’re
filling otherwise-empty seats with enthusiastic
fans, who in turn buy concessions
and merchandise – in addition to boosting
the old applause meter.
Still, when pressed, even the most
legitimized broker admits to a certain
undeniable kinship with the average
parking lot huckster.
“It’s funny,” says Bernstein, who’s
built his eSeats into a million-dollar business
now allowing him to travel the
world, taking in all the events on his family’s
wish-list. “But when you look at the
top ticket brokers in town” – Bernstein
name-checks Tickets Unlimited, Western
States and Ticket Exchange as among
his top competitors – “we’re all the same
guys who were running around in the
parking lots when we were teenagers.”
The game, however, is bigger.
Bernstein has one high-rolling client he
says spends thousands a year attending
every Dave Matthews concert in
the world. But in the end, it’s all about
matching the highly sought-after tickets
with the fan who wants them the most.
“You meet a lot of people, you get to
hear some great stories, and you get the
satisfaction of selling a great pair of tickets
to somebody who normally wouldn’t
get a chance to sit in a great seat,” says
Schneiderman.
“That’s the one thing that never changes.”